The IT Systems Administrator Support role at BioLab Holdings, Inc. is a dynamic position that involves maintaining and enhancing our IT infrastructure, providing top-notch end-user support, and collaborating with the IT Team on various projects. This individual will play a crucial role in ensuring the seamless operation of our systems while also addressing critical issues raised by end-users.

Responsibilities:

1. Systems Maintenance and Monitoring:
   • Monitor and maintain the health, performance, and security of the company's IT systems.
   • Conduct regular system updates, patches, and upgrades for optimal functionality.
2. User Support:
   • Provide first-line technical support to end-users, promptly addressing hardware and software issues.
   • Assist in onboarding new users, ensuring workstation setup and necessary access.
   • Troubleshoot and resolve user problems related to operating systems, applications, and hardware.
3. License Management:
   • Manage software licenses to ensure compliance with vendor agreements.
   • Track license usage, conduct audits, and optimize license utilization to minimize costs.
   • Collaborate with procurement teams to procure new licenses as needed.
4. Network Administration:
   • Manage and troubleshoot network infrastructure, including routers, switches, firewalls, and VPNs.
   • Ensure network security and implement best practices for data protection.
5. Documentation:
   • Maintain accurate and up-to-date documentation for system configurations, processes, and procedures.
   • Create user guides and training materials for IT-related tasks.
6. Collaboration:
   • Work closely with cross-functional teams to implement IT projects and initiatives.
   • Collaborate with vendors to procure and manage IT hardware and software.
7. Project Management:

• • Assist in the planning, execution, and completion of IT projects.
  • Contribute to the achievement of project milestones and objectives.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Proven experience as a Systems Administrator or similar role.
• Familiarity with Microsoft Business Central and its functionalities.
• Experience in end-user support and onboarding.
• Previous experience in the implementation of Microsoft Business Central is advantageous.
• Strong problem-solving skills and ability to address critical issues promptly.
• Collaborative mindset with excellent interpersonal skills.
• Ability to work effectively in a team-oriented environment.